Refund policy

At Nue Age, we genuinely want you to love your product. If something isn’t right, we’ll always do our best to make it right.

Before You Use

As our products are formulated for sensitive skin, we strongly recommend performing a patch test before full use. This helps minimize the risk of irritation or reactions.

Faulty or Damaged Products

If your product arrives damaged or faulty, please email us within 14 days of receiving your order at hello@nueagebeauty.com with:

• Your order number

• A brief description of the issue

• Clear photos of the product

Once reviewed and approved, we’ll provide return instructions. After the product is returned, we’ll issue a refund or replacement, depending on the circumstances.

Change of Mind & Reactions

As everyones skin is unique, we cannot offer refunds for products that have been opened or used due to personal skin reactions. For this reason, we strongly recommend performing a patch test before full use. 

Our Promise

We’re a small, customer-first brand, and we care deeply about your experience. If something isn’t right, reach out, we’ll always work with you to find a fair solution.